T&C-Privacy Policy | trancegarden

T&C - Privacy Policy

By booking a therapy session, you will be deemed to have accepted Trance Garden terms and conditions-privacy policy. They are for the benefit of all clients and designed to ensure that therapy sessions run on time and that you are committed to your therapy. These terms apply for both in-person and online sessions.

Arrangements

The appropriate fee for the session(s) is to be paid via bank transfer or by cash. Your full name is to be used as a reference.
Payment should clear 48 hours in advance of the first therapy session.
Sessions are only confirmed when payment has been received. If the appropriate fee is not received 48 hours prior to the session it will be released.
To rearrange a session, you must notify hypnotherapist in writing either by text to 07367108007, or by email, to jermacane@gmail.com a minimum of 24 hours in advance of the commencement of that session.
To cover administration costs, appointments cancelled 24 hours beforehand or no shows may be charged 50% cancellation fee.
The fees charged are for the hypnotherapist time which includes planning and script preparation before your actual session, post session note writing time and administration costs(room rent).

Therapy Goals

Goals of the hypnotherapy are agreed together.
Each client is different so hypnotherapy, processes and the number of sessions recommend vary from client to client.
You accept that the hypnotherapy offered is on the basis of the information you supply and therefore you agree to be honest and give information to the best of your knowledge.
Hypnotherapist cannot guarantee the outcomes and gains of the hypnotherapy though this is always monitored as the therapy progresses.

“Trance Garden” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Trance Garden” complies with its obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. Our Data Controller is Daiga Osina.

“Trance Garden” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5 January 2021.

We may collect the following information:

Your name
contact information including email address and telephone number
demographic information such as postcode
any information you choose to supply regarding the purpose of your enquiry.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We use this information in order to make contact with you to discuss your requirements.
We may also use this information to improve our services.
If you choose to go ahead with an appointment we fill in an initial consultation form which asks for more information* and we explain once again how we will use information provided in the course of our sessions together.
Internal record keeping
We may use the information to customise the website according to your interests

*In the initial consultation document we will ask for

Your name, address, telephone and email contact details so that we may contact you during the time we are working together.
Your GP contact details and health information.
Your consent for therapy.
In the course of our sessions we will make a note of information you provide to us in order that we can plan future sessions and produce language patterns, which will be used in session.

Our Lawful Basis for processing client personal data:

The client has given clear consent for us to process their personal data for a specific purpose. Further, the processing is necessary for both our client’s and our own legitimate interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with our need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain client data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.

Your rights and your personal data:

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of your personal data which we hold about you;
The right to request that the data controller corrects any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary for us to retain such data;
The right to withdraw your consent to the processing at any time;
The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [N.B. This only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to the processing of personal data, (where applicable) [N.B. This only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
The right to lodge a complaint with the Information Commissioners Office. (See below).

Complaints Notice:

The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way we are handling their data (see https://ico.org.uk/concerns/handling/).

Links to other websites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Arrangements